FAQS
Frequently Ask Questions
Common Questions
Most Popular Questions
What is the Minimum Order Quantity (MOQ)?
We offer flexible MOQs tailored to your specific needs. For most custom orders, the minimum order quantity is 50 pieces per style and color. If you require multiple styles or colors, the MOQ may vary. However, we will provide the most competitive pricing and flexible solutions based on your order quantity and requirements.
How long is the production lead time for custom T-shirts?
The production lead time is typically 7-14 days, depending on the order quantity, style, and design complexity. For urgent orders, we offer expedited production services, which may incur additional costs.
Can wholesale customers enjoy customized services?
We offer customization for a wide variety of T-shirt styles, including short-sleeve T-shirts, long-sleeve T-shirts, sleeveless T-shirts, crew neck T-shirts, and V-neck T-shirts. Additionally, we can design unique styles based on your specific needs. Please contact our customer service team for more details about available customization options.
How to apply for wholesale customer discounts?
You can email your designs, logos, or branding materials to us in common file formats such as AI, EPS, PDF, or PNG. Our design team will process and adjust them according to your requirements to ensure the final result meets your expectations.
Can I request a sample? How much does it cost?
Yes, we provide sample services. Before confirming your bulk order, we can create a sample for you. The sample cost includes design and material fees, which can be deducted from the total cost of your bulk order. If your design is already finalized, we also offer free fabric and style samples to help you make a decision.
How do you ensure the quality of the T-shirts?
We maintain strict quality control measures to ensure the highest standards for our products. All T-shirts undergo rigorous quality inspections, and the fabrics and printing techniques we use are tested for durability and comfort. Our experienced production team ensures every custom product meets premium quality standards.
How can I track the progress of my order?
During the production and shipping process, you can track your order through our online order management system or by contacting our customer service team. We provide detailed production updates and tracking numbers after shipment to allow real-time monitoring of your package’s status.
What if there is an issue with my order?
If there are any issues with your order, such as production errors or shipping problems, please contact our customer service team immediately. We will resolve the issue promptly and ensure you are satisfied with the outcome. We guarantee compensation or replacement services for quality or logistics-related problems.
